Increased Customer Satisfaction

A customer’s day-to-day experience of working with your company has the most impact on their satisfaction and their likelihood of remaining your customer.  Conducting sales transactions may be the most common form of interaction a customer will have with your firm, so making that experience more satisfying can result in happier customers and more repeat business!

Increase Customer Loyalty

Moving customer relationships from sales-rep dependency to a culture of self-service can increase customer satisfaction, making the sales team more accessible for handling higher level customer needs.  This gives your team the time  to provide that extra attention customers want, which drives customer loyalty.

A More Secure Competitive Position

The Internet is now the primary initiation point of commerce – of both product research and buying.  A recent study found that 84% of buyers research their purchases online, even when they buy through an offline process.  And a significant percentage of those that research offline still prefer to purchase online.  With ProSel /IT, you can focus your client’s online activity around your business and eliminate the need for them to look elsewhere.

In fact, IT resellers lacking an e-Business strategy may find their customers (and sales team!) steadily migrating to their competitors that are e-Business enabled.  What used to be ‘bleeding edge’ is now a business requirement for many customers and account reps.  ProSel Commerce can keep your business securely positioned in the competitive IT marketplace.

Increased Sales Productivity

A key to increasing business is to keep your sales team actively selling – by providing them with the tools they need to work efficiently.  With ProSel Commerce they will have product information and availability, customer pricing profiles, and quoting and ordering tools at their fingertips, conveniently organized and accessible via a web browser. This helps keep sales team productivity high, allowing them to spend more time on higher value activities and on building and enhancing customer relationships.

Increased Business Efficiency

ProSel /IT effectively builds an electronic bridge between your customers, your sales team, and the manufacturer’s and distributor’s products your company represents.  Your supply chain will be more efficient and convenient resulting in faster quoting and sourcing decisions and more accurate, up-to-date information.

Reduced Administrative Costs and Increased Margins

The automation of sales transactions and the administration of products, pricing, and customer information can drive the costs out of your business, and help you make better product sourcing decisions.  Even a few percentage points saved on back-end costs may often translate into much larger profit gains. ProSel /IT can be custom integrated with other existing reseller systems providing even more time and cost savings potential.

Collaborative Working

As an e-Business solution, ProSel Commerce makes it easier for customers and sales teams to work together, to share information, quote and order information.  Closer collaboration results in better communications and efficiencies which both parties appreciate.

Gain Tangible e-Business Benefits

Most businesses acknowledge that their expectations for e-Business revolved around reducing costs and increasing sales.  However actual results show that INCREASED TRANSACTION VELOCITY, IMPROVED EFFICIENCY, and INCREASED COMPETITIVE ADVANTAGE are key drivers that become most apparent to the reseller.

Remove Limits to Your Business

Investing time and resources is a ProSel Commerce solution insures that an e-Business strategy will not proved to be a limiting factor in terms of long range business development, and therefore competitiveness.  Major business restructuring, such as adding branch offices, or moving sales teams to home based ‘virtual offices’ or other strategies can be quickly enabled using ProSel Commerce.

Experience Intangible Benefits

Resellers with experience in e-Business note how it has increased their confidence to develop their business, while giving them insights into moving the company forward in profitable and strategic ways.  In addition, e-Business can play a big role in creating a favorable perception and credibility with prospective customers, existing customer and suppliers, and your own employees or prospective new hires.

Expanded Selling Opportunities – 24 x 7 x 365

Your business can be selling 24 hours a day, 7 days a week, without adding any headcount.  Many customers have become accustomed to the convenience of doing business online and expect that it be offered by their preferred reseller partners.

With ProSel Commerce your customers can decide when, where, and how they do business with you, by utilizing an online sales channel that complements and enhances your sales team’s efforts.  When presented with flexible buying options, buyers buy more often.  Enable online sales promotes new business and can enhance your company’s reputation.